General FAQ (6)

Where is your showroom located?

What are your operating hours?

Our business is open from 9.00 am to 6.00 pm every day except Sunday and Public Holiday. 

How I can make an appointment?

You can make an appointment through our website here, or at our official Facebook's Appointment menu: (Amrare Autos) (Amrare Bikes). 

You also can contact us at 018 777 0660

Can I schedule a test drive?

Yes, you can schedule a test drive by contacting us at 018 777 0660 or email to

Where are your vehicles imported from?

Our vehicles are imported from Japan and UK. The vehicles are of the best quality available and come with the necessary documentation.

Are your vehicles inspected and serviced before handover?

Yes, all vehicles at our showroom have been serviced beforehand and inspected by PUSPAKOM to make sure that our vehicles in good condition.

Finding a Car (6)

Do I need to make an appointment to view my preferred cars at the showroom?

Our showrooms are open daily from 10 a.m. to 6 p.m. To avoid disappointment, we encourage our customers to make an appointment before visiting us, but walk-in customers are always welcome.

To book an appointment, you may WhatsApp us your preferred cars, date, and time and we will arrange the necessaries.

If I find a car I like online, can I see it in person before I make a decision?

Yes. Every customer is entitled to make a sound decision before purchasing a car. Unless otherwise noted, every car you see online has a specific location and can view in person before buying.

What is an auction report?

All used cars in Japan undergo an extensive inspection before a car auction begins. Auction report is the overall assessment of a car produced by a licensed inspector hired by auction houses.

For an inspector to grade a car, all cars will undergo a full mechanical inspection, including the odometer, interior, and exterior parts of the vehicle, and graded based on a set of standards. Aside from the grade, the auction report also displays the inspector’s explanation for the grades awarded to the car, along with a grade for its overall condition.

At Vroom, we display our cars’ auction report online free of charge and we also offer three assurances that every car you see online:

  • are unedited auction report;
  • has not been in a major accident; and
  • has not been through a flood.

But we do not guarantee error-free auction reports as minor mistakes (e.g. missed out a stone chip on the front bumper) may still occur during an inspection.

What if the car I am looking for does not have an auction report?

Some cars you see online have not gone through an auction house, therefore no assessment was done.

At Vroom, we still offer two assurances that every car you see online (without an auction report):

  • has not been in a major accident; and
  • has not been through a flood.

To get to know your car in detail, we recommend sending the car to an independent third-party workshop for inspection. The inspection fee will be borne by the customer.

Do you ever sell cars “as-is”?

Most of the cars we sourced are never sold to you “as-is”, but to preserve the authenticity of the car with respect to the auction report, we will touch-up/repair any flaws before delivery of the car.

What if I want to trade-in my current car?

Yes. Please contact us via WhatsApp for more information. In certain cases, you may be required to bring your car to our showroom and we will perform an appraisal.

Buying a Car (8)

Can I book a car?

We do not accept bookings and are strictly based on a first-come, first-serve basis with completion of loan application and complete down payment done within 48 hours.

What documents do I need to purchase a car?

We will require a copy of your IC and Driver’s License, or SSM business registration if you are purchasing under a company name.

Can I use a credit card for a down payment?

We do accept credit card payments up to RM10,000.

What if I changed my mind to switch to another car?

Subject to availability, you may switch to another car for any reason.

Why was my car sold despite having an approved loan with a partial down payment fulfilled?

We encourage our customers to fulfill full down payment within 48 hours after receiving an approved loan to avoid disappointment.

Are prices negotiable?

We aim to offer everyone a stress-free buying experience. Quotations provided (subjected to accurate and correct inputs) are all-inclusive prices. Our experts review and update car prices daily to offer you the most competitive pricing on the market.

Every car you see online is inclusive of tax, with no hidden fees/charges on top of the quotation.

How much is the handling fee?

In normal circumstances, we charge a fixed handling fee of RM2,100, regardless of which car you purchase from us. This fee includes payments to PEKEMA, PUSPAKOM, JPJ, and runner’s fee.

What is covered in the warranty?

We offer five years closed panel warranty. The warranty mainly covers the engine control unit (ECU), engine, gearbox, and steering rack. Please click here for more information.